Course Information
Course title: Essentials of Effective Supervision
Course number: EES09
Course description: This course ensures that supervisory styles and strategies are in sync with what today's work force really wants and needs. Whether supervisory personnel are new, up-and-coming, or even veteran leaders, this training offers a wealth of skills and insights they can begin applying to work situations as soon as they return to the office.
Prerequisite(s): There are no prerequisites for this course.

Course Requirements
Introduction: This course is comprised of eight training sections containing 25 unique modules (classes). Each training section contains two or more modules.

This course is designed to be taught over four eight hour training days. Students should be 32 hours of career development in-service training credit for successfully completing this course.

Requirements: Students must complete a pretest at the start of each module (class). The course information will be delivered using a combination of classroom lecture, handouts and student activities (individual and group). The pretest will be reviewed at the conclusion of each class.
Lesson
Lesson: Essentials of Effective Supervision
Objectives or Goals:
  • The role of the leader/supervisor:

    • How leading people differs from "being the boss"
    • How to stimulate creativity
    • How to avoid common pitfalls of the new or untrained supervisor
    • The supervisor as coach: the benefits of team building vs. traditional supervision

  • Students learn proven techniques to:

    • Build a productive team
    • How to use rewards to motivate your staff
    • Keep your people focused on organizational priorities
    • How to resolve employee conflicts
    • How to be “the boss” - without be “bossy”

  • Getting it all done:

    • How to prioritize tasks for you and your employees
    • Basic project management skills every supervisor needs to know
    • The “Big D” - using delegation to empower your people

  • Building a better team:

    • How to select, hire and develop star performers
    • Understanding what motivates and what doesn’t
Course Agenda:
Course: Section 1 - Leadership Skills - 6 Hours In-service Credit
Modules (Classes) :
  • Course Introduction
  • Self-Assessment
  • Leadership Techniques
  • Creativity
  • Problem Solving

Course: Section 2 - Effective Communication - 5 Hours In-service Credit
Modules (Classes) :
  • Leading Productive Meetings
  • Meeting Functions
  • The Art of Listening
  • The Importance of Feedback

Course: Section 3 - Hiring the Best Workers - 5 Hours In-service Credit
Modules (Classes) :
  • Finding the Best Candidates
  • Screening Candidates
  • Hiring Skills
  • Making the Job Offer

Course: Section 4 - Planning - 4 Hours In-service Credit
Modules (Classes) :
  • Project Planning
  • Time Management
  • Information Management

Course: Section 5 - Performance Appraisals - 4 Hours In-service Credit
Modules (Classes) :
  • Setting Performance Goals
  • Evaluating Performance
  • Documenting Performance

Course: Section 6 - Motivation - 2 Hours In-service Credit
Modules (Classes) :
  • Cultivating Initiative
  • Building Enthusiasm

Course: Section 7 - Team Building - 4 Hours In-service Credit
Modules (Classes) :
  • The Team Concept
  • Coaching Skills
  • Evaluating Team Performance

Course: Section 8 - Resolving Conflict - 2 Hours In-service Credit
Modules (Classes) :
  • Common Disciplinary Problems
  • Basics of Discipline